Terms of service

  1. About the Website
    1. Welcome to https://kbbq.com.au/ (Website). The Website provides you with an opportunity to browse and purchase various products that are listed for sale through the Website (Products). Access to and use of the Website, including any content, functionality, and purchase services made available through it (Purchase Services), are provided by KBBQPLUG PTY LTD subject to these Terms and Conditions of Use (Terms).
    2. The Website is operated by KBBQPLUG PTY LTD (ACN 687 670 711, ABN 76 687 670 711) (KBBQPLUG, we, our, or us). Please read these Terms carefully. By accessing, browsing, or using the Website or any of its associated Products or Services, you acknowledge that you have read, understood, and agree to be bound by the Terms.
    3. KBBQPLUG PTY LTD reserves the right, at its sole discretion, to amend or update these Terms at any time.
  2. Acceptance of the Terms
    1. By accessing, browsing, or using this Website, creating an account, or completing a purchase through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
    2. Where KBBQPLUG PTY LTD makes available an option for you to click “accept,” “agree,” or similar confirmation, clicking that option also constitutes your acceptance of these Terms.
    3. If you do not agree to these Terms, you must discontinue your use of the Website immediately.
  3. Registration to use the Purchase Services
    1. In order to access and use the Purchase Services, you may be required to register as a user of the Website (Member). Information required may include:
      1. Email address
      2. Preferred username
      3. Mailing address
      4. Telephone number
      5. Password
    2. You warrant that any information you provide is true, accurate, current, and complete.
    3. Membership is personal, non-transferable, and may be suspended or terminated if these Terms are breached.
    4. You may not use the Purchase Services if:
      1. You are not of legal age to form a binding contract.
      2. You are prohibited from receiving or using the Purchase Services under applicable law.
    5. You are solely responsible for maintaining the confidentiality of your account details and password.
    6. All personal information will be collected and handled in accordance with the Privacy Policy.
  4. Your obligations as a Member
    1. You agree to comply with the following obligations and use the Website lawfully in accordance with:
      1. These Terms
      2. Applicable laws and regulations
      3. Reasonable directions issued by KBBQPLUG PTY LTD
    2. You are responsible for maintaining the confidentiality of your account details and all activities conducted under your account.
    3. Any use of your registration information by another person is prohibited.
    4. Access and use of the Website is limited and non-transferable.
    5. You must not use the Website for illegal or unauthorised purposes.
    6. Commercial advertisements and unauthorised solicitations may result in termination of access.
    7. Automated use of the Website or Purchase Services is prohibited.
    8. You must not reverse engineer, decompile, or disassemble any part of the Website.
  5. Purchase of Products and Returns Policy
    1. By purchasing Products through the Website, you agree to pay the listed purchase price and any applicable shipping fees.
    2. Payments may be processed using eWay, Afterpay, PayPal, Klarna, or other providers.
      1. You accept the terms and conditions of the relevant payment provider.
      2. KBBQPLUG PTY LTD is not responsible for third-party payment processing issues.
      3. You authorise the provider to debit your nominated payment method.
    3. Order confirmations and payment receipts will be sent by email.
    4. Refunds may be available within 14 days if:
      1. The Product has not been used or damaged.
      2. The Product remains in original packaging.
      3. The Product is returned at your cost.
      4. Shipping and transaction fees are non-refundable.
    5. Refund requests must be submitted to support@kbbqplug.com.au.
    6. Nothing in these Terms excludes your rights under Australian Consumer Law.
  6. Delivery
    1. Delivery Services are provided through independent third-party delivery companies.
    2. Delivery conditions may vary depending on the provider.
      1. KBBQPLUG PTY LTD is not the delivery provider.
      2. Delivery timeframes may vary.
      3. Risk passes once products are collected by the courier.
    3. In the event of loss or damage:
      1. You must notify the delivery provider directly.
      2. You must notify KBBQPLUG PTY LTD within 48 hours.
    4. KBBQPLUG PTY LTD is not liable for courier-related delays or damage after dispatch.
  7. Warranty
    1. Products come with guarantees that cannot be excluded under Australian Consumer Law.
    2. KBBQPLUG PTY LTD provides a limited 12-month manufacturer warranty.
    3. Warranty claims must include:
      1. Proof of purchase
      2. Description of the defect
      3. Photo or video evidence where possible
    4. The warranty does not apply to misuse, wear and tear, or unauthorised modifications.
  8. Copyright and Intellectual Property
    1. All Website content and intellectual property are owned or controlled by KBBQPLUG PTY LTD.
    2. You may not reproduce, distribute, or modify Website content without written permission.
    3. Unauthorised use of trademarks, logos, or branding is prohibited.
  9. Privacy
    1. Personal information is handled in accordance with the Privacy Act 1988 (Cth).
    2. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.
  10. General Disclaimer
    1. Products and services are provided on an “as is” and “as available” basis.
    2. KBBQPLUG PTY LTD does not guarantee uninterrupted or error-free Website operation.
    3. To the extent permitted by law, liability for indirect or consequential damages is excluded.
  11. Limitation of Liability
    1. Liability is limited to the amount paid for the relevant Product or Purchase Service.
    2. KBBQPLUG PTY LTD is not liable for indirect losses including loss of profits or goodwill.
  12. Termination of Contract
    1. These Terms remain in force until terminated by either party.
    2. You may terminate these Terms by written notice and closing your account.
    3. KBBQPLUG PTY LTD may suspend or terminate access if these Terms are breached.
  13. Indemnity
    1. You agree to indemnify KBBQPLUG PTY LTD against claims, damages, liabilities, and expenses arising from your misuse of the Website or breach of these Terms.
  14. Dispute Resolution
    1. Disputes must first be resolved through negotiation or mediation before legal proceedings commence.
    2. Mediation will be held in Sydney, NSW, or virtually if agreed.
  15. Venue and Jurisdiction
    1. These Terms are governed by the laws of New South Wales, Australia.
    2. All disputes are subject to the exclusive jurisdiction of NSW courts.
  16. Governing Law
    1. These Terms are governed by Australian law and bind successors and permitted assigns.
  17. Severance
    1. If any provision is found invalid or unenforceable, the remaining provisions continue in effect.